Refund policy

At Decostria Canada, all sales are final due to the custom and decorative nature of our wall decor products. We do not accept returns, exchanges, or cancellations once an order is placed.

However, we stand behind the quality of our products. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 5 days of delivery at info@decostria.com with clear photos of the issue. We will evaluate the situation and offer a suitable resolution.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you notice any damage, defects, or receive an incorrect product, contact us immediately. Include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

Once verified, we will either send a replacement or offer store credit, depending on the situation.

Non-Returnable Items

All products sold by Decostria Canada are non-returnable unless they arrive damaged or incorrect. This includes:

  • Custom-sized or cut panels

  • UV marble, WPC panels, soft stone and other items

  • Sale items and gift cards

For questions, please contact us at info@decostria.com.
We appreciate your understanding and thank you for choosing Decostria Canada.